weardayby asanohaHelp & contact
Stuck? Most answers are below. If not, write to us and a human replies within 2 working days.
Signing in
I didn’t get the sign-in email
Check spam and promotions, and wait a minute. You can ask for a new one after 60 seconds. The email has a button and a 6-digit code; either works.
The sign-in link opened the browser, not the app
Type the 6-digit code from the same email into the app instead.
Your wardrobe
My clothes aren’t showing on my new phone
Make sure you’re signed in with the same account on both phones, then open Account → Sync now. On the free plan, up to 50 items sync.
How do I back up everything?
Settings → Backup → Export. It saves a single file with all your clothes and photos that you can restore any time.
Background removal didn’t work
Plain, well-lit backgrounds work best. You can turn automatic removal off in Settings → Photos.
Premium and Noha Money
I paid but Premium isn’t showing
In the app, open the Premium screen and tap Restore purchases. For Noha Money purchases, sign out and back in. Still stuck? Email us with your account email.
How do I cancel?
Store subscriptions: in Google Play or iPhone Settings → Subscriptions. Noha Money purchases don’t renew. See refunds & cancellation.
Is my Noha Money from Asanoha the same here?
Yes. It’s one wallet and one history for all Asanoha products. Check it on your account page or in the app under Account.
Privacy
Who can see my photos?
Only you. Read the privacy policy, or delete your account any time.
Company
Asanoha Ayurveda LLP, [Registered office address], Bangalore [PIN], India.